Robert Hollands
Profile image of Robert Hollands

Robert Hollands

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About Me

Detail-oriented and security-focused IT professional with hands-on experience in endpoint compliance, access control, vulnerability remediation, and user lifecycle automation. Currently managing enterprise device compliance and identity provisioning across macOS and Windows using Jamf Pro, Intune, and Azure AD.

Certifications

  • • CySA+ CySA+
  • • Security+ Security+
  • • Jamf 200 Jamf 200

Education

  • Augusta University logo

    B.S. in Cyber Security

    Augusta University

  • Augusta University logo

    Advanced Cyber Defender Certificate

    Augusta University

Work Experience

TaxSlayer Logo Information Security Analyst at TaxSlayer LLC

September 2025 – Present · Augusta, Georgia

  • Take ownership of alerts, scope impact, quarantine devices, document evidence, and close remediation across CrowdStrike, Microsoft Defender, Netskope, FortiDLP, and Abnormal Security.
  • Partner with engineering to roll out Seraphic and Netskope through Jamf and Intune. Created browser controls that block risky extensions, downloads, file URLs, and malicious JavaScript.
  • Collaborate with IT when incidents involve identity, conditional access, or app permissions and work with the CISO to update policies when changes are needed.
  • Review roles and groups on a schedule. Remove stale access and close over-privileged accounts to reduce attack vectors using Axonius connectors and CrowdStrike Identity for detection.
  • Review CSPM alerts for Azure resources such as NSGs, Kubernetes clusters, VMs, and VM scale sets; partnered with DevOps to remediate misconfigurations after verification.
  • Optimized patch automation trigger logic utilizing SOAR workflows within CrowdStrike boosting SLA performance from 62% to 87%.

TaxSlayer Logo Help Desk Engineer at TaxSlayer LLC

September 2024 – September 2025 · Augusta, Georgia

  • Administer enterprise endpoint management with Microsoft Intune, Jamf Pro, and ConnectWise Automate; deploy security patches, compliance policies, configuration profiles, and scripts to maintain a secure fleet.
  • Developed and deployed custom ADMX templates to automate BIOS updates, reducing Tier 1 patching tickets and improving compliance.
  • Update legacy Bash and PowerShell scripts deployed through MDM platforms.
  • Automated user onboarding/offboarding for 200+ seasonal staff with PowerShell, integrating Entra ID group assignment, E5 license provisioning, KnowBe4 training, and secure password distribution.
  • Created AD attribute workflow triggering KnowBe4 training by start date, eliminating manual assignment and ensuring 100% on-time training deployment.
  • Configure SSO integrations for SaaS platforms via Entra, ensuring secure authentication.