Robert Hollands
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Robert Hollands

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About Me

Detail-oriented and security-focused IT professional with hands-on experience in endpoint compliance, access control, vulnerability remediation, and user lifecycle automation. Currently managing enterprise device compliance and identity provisioning across macOS and Windows using Jamf Pro, Intune, and Azure AD.

Certifications

  • • CySA+ CySA+
  • • Security+ Security+
  • • Jamf 200 Jamf 200

Education

  • Graduation Cap

    B.S. in Cyber Security

    Augusta University

  • Graduation Cap

    Advanced Cyber Defender Certificate

    Augusta University

Work Experience

TaxSlayer Logo Help Desk Engineer at TaxSlayer

September 2024 – Present

Deploy patching scripts, applications, and security policies via Microsoft Intune, Jamf Pro, and ConnectWise Automate. Manage user onboarding/offboarding, imaging, and access control across hybrid macOS and Windows environments using Entra ID and Active Directory.

  • Jamf Administrator for the macOS fleet; deployed applications, scripts, and compliance profiles via Jamf.
  • Built and maintained configuration profiles, compliance policies, and conditional access rules with Intune.
  • Automated onboarding and offboarding via PowerShell for full-time employees, including Azure group assignment, E5 license provisioning, and password distribution.
  • Created and managed AD user accounts, security groups, shared mailboxes, and SaaS access; assigned licenses and group-based entitlements via Entra ID and Microsoft 365.
  • Managed and audited hardware/software inventory systems; ensured asset traceability and lifecycle accuracy.
  • Configured SaaS SSO via Entra.
  • Created Windows images.
  • Delivered white-glove IT support to C-suite.
  • Managed ticketing workflows in Jira, tracking escalations, endpoint requests, and resolution SLAs.
  • Wrote Confluence KB articles on best practices and technical solutions.
  • Managed Zendesk account provisioning and licensing.
  • Administered Zoom platform, managing licensing and users, Zoom Room deployment, and iPad controller setup for executive meeting spaces.