Robert Hollands
Profile image of Robert Hollands

Robert Hollands

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About Me

I work in Security Operations as an Information Security Analyst at TaxSlayer. I handle alert triage through remediation across CrowdStrike, Microsoft Defender, Netskope, and FortiDLP, including incident scoping, containment, and evidence-driven resolution. Alongside SecOps work, I own Jamf Pro and Intune operations, focusing on endpoint compliance, patching workflows, and security control rollouts. My current interests include automation, cloud security posture management in Azure, and improving detection-to-remediation efficiency.

Certifications

  • • CySA+ CySA+
  • • Security+ Security+
  • • Jamf 200 Jamf 200

Education

  • Augusta University logo

    B.S. in Cyber Security

    Augusta University

  • Augusta University logo

    Advanced Cyber Defender Certificate

    Augusta University

Work Experience

TaxSlayer Logo Information Security Analyst at TaxSlayer LLC

September 2025 – Present · Augusta, Georgia

  • Take ownership of alerts, scope impact, quarantine devices, document evidence, and close remediation across CrowdStrike, Microsoft Defender, Netskope, FortiDLP, and Abnormal Security.
  • Partner with engineering to roll out Seraphic and Netskope through Jamf and Intune. Created browser controls that block risky extensions, downloads, file URLs, and malicious JavaScript.
  • Collaborate with IT when incidents involve identity, conditional access, or app permissions and work with the CISO to update policies when changes are needed.
  • Review roles and groups on a schedule. Remove stale access and close over-privileged accounts to reduce attack vectors using Axonius connectors and CrowdStrike Identity for detection.
  • Review CSPM alerts for Azure resources such as NSGs, Kubernetes clusters, VMs, and VM scale sets; partnered with DevOps to remediate misconfigurations after verification.
  • Optimized patch automation trigger logic utilizing SOAR workflows within CrowdStrike boosting SLA performance from 62% to 87%.

TaxSlayer Logo Help Desk Engineer at TaxSlayer LLC

September 2024 – September 2025 · Augusta, Georgia

  • Administer enterprise endpoint management with Microsoft Intune, Jamf Pro, and ConnectWise Automate; deploy security patches, compliance policies, configuration profiles, and scripts to maintain a secure fleet.
  • Developed and deployed custom ADMX templates to automate BIOS updates, reducing Tier 1 patching tickets and improving compliance.
  • Update legacy Bash and PowerShell scripts deployed through MDM platforms.
  • Automated user onboarding/offboarding for 200+ seasonal staff with PowerShell, integrating Entra ID group assignment, E5 license provisioning, KnowBe4 training, and secure password distribution.
  • Created AD attribute workflow triggering KnowBe4 training by start date, eliminating manual assignment and ensuring 100% on-time training deployment.
  • Configure SSO integrations for SaaS platforms via Entra, ensuring secure authentication.